SPECIFICATIONS:
- Waterproof
- Model Number: Coffee Mug Warmer Constant Temperature
- Voltage: US Plug=110V, EU Plug=220V
- Certification: CE
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shapperz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shapperz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (21)
5 Stars (19) |
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4 Stars (1) |
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3 Stars (1) |
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2 Stars (0) |
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1 Star (0) |
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good pact -- send quickly
The product corresponds to the description-the stand supports the temperature of the drink, but it is unlikely that it can warm up. I came in the box, the box was a little wrinkled, but the quality of the package as a whole is very good, I think, the goods in any case do not threaten anything during transportation. The store is responsive, the goods came quickly. So far the best service I have met on AliExpress. I recommend
ok
Interesantw product.
...
Description corresponds. From 25.01.2020 to 25.02.2020 the order was expected to be sent. In Russia from 29.02.2020 to 11.03.2020 in Irkutsk. Many thanks to the store for the good packing of the order. Got intact and safe. Appearance and build quality are very good. The quality of the heating of drinks has not yet checked. The order is satisfied. Seller recommend.
Work well.
product looks good and as pictured. Slow delivery but can understand due to virus situation.
good!!
Very good quality gets hot fast pretty easy to work with store
excellent and the store too
Really EXCELLENT!!! It detects the Cup, very powerful, heats or keeps warm. I am really satisfied with my purchase!!!
I do not know I would order again. I tried all the mugs at home, but barely heats. Most likely, you need to pick up a mug with an even bottom.
Working perfect and fast shipping
works very excellent
Very fast delivery, good product
Good quality, it really keeps the drinks hot. Very fast delivery! Thank you store, i am very satisfied!
It came quickly in a cute box. I haven't checked in yet.
The first day worked well. On the second day died. Does not turn on or show signs of life. It's a pity the money spent. Of the pros is very fast delivery.
Thanks the store for the fast timely delivery (accounting New year holidays rush). For operation manual in English see photos below (made with Google translate). Notes: Not 100% sure, but seams the Smart load recognition mode works only with metallic cups. The very hot surface (up to 160 centigrades). Recommend!
As photos and working well being.