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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (7) |
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3 Stars (1) |
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1 Star (0) |
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long shpping,package bad, comunication also.
Отличные уши! Глубокие басы, услышал звук, который не слышал через дешевенькие пищалки с сабом. Доставка в Москву 3 дня. Сделано добротно, качественно, приятно держать в руках, сидят на голове плотно, но практически не давят. Я доволен покупкой. За такие деньги, пожалуй, трудно найти что-то лучше!
Delivery was from Russia, this was delivered 1 week before Petrozavodsk, and that could be faster, because. A couple of days the parcel lay at the Courier. Headphones for such a price fire. On the head sit well. Ears do not press and in them the head does not sweat. No extraneous sounds can be heard. "Telephone" wire is not exceeded, but does not interfere. I liked it very much that you can track the wire or connect other headphones.
Lovely headphones. Listening to music is a pleasure. There is one thing: the box was crumpled on delivery and was generally quite thin. Headphones were not injured.
took 2 months to get it but its worth. I used in it online games very nice sounds it the ear pads seal and fit my ears and very comfortable. was hoping their are some extra ear pads.
Velvet to the touch headphones. Very soft pads. The sound is pleasant.
Excellent Product
This is all ok