SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shapperz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shapperz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (30)
5 Stars (26) |
|
4 Stars (3) |
|
3 Stars (1) |
|
2 Stars (0) |
|
1 Star (0) |
|
ALL OK
Really cool earphones, ordered for yourself and wife recommend... Seller also ok...
It arrived before the estimated date, it goes super well.
MR FALLOT JEAN LUC it's superb thank you very much
Everything came quickly, in Peter for two weeks, packed well, I recommend the store.
Good, and most importantly loud Bluetooth headset all super gut
Although you were very late it is an excellent product. Thank you
working with huawai p 20 pro perfect
Well received not yet used it's a kdo I would come back with the return of the benefit
im very satisfied with this headset im received what im order the colours is very nice the sound is perfect the bouton answer is ok everything perfect
Very good earphone and comfortable high quality i tried it the sound is great,the store is very good ,fast shipping I recommended
Cool thing! Ordered 08.10. Got 25.10. Came from 90% charge, planted up to 10% 09.11 (talk, video). Charged up to 100% per 2 hours. 15 m. The sound is loud, I'm heard perfectly. While the flight is normal. I recommend.
It came very quickly. I checked everything for a week. For three days enough with an average load. Very good goods.
Good earpiece. Performs its functions. I recommend.
I'm happy with my item. thanks store.
Arrived before the deadline. Tried and works well. Disappointed by the distance of about 10m
I liked it very much that noise reduction is very little
No impressed earpiece works construction its massive well hear the conversation recommend
The goods received with delay (logistics problems), the store is adequate-I advise you to take from him.
I delay a little but excellent! Very happy, beautiful quality product box, I will continue to buy more.
Excellent thanks Very much.
The headset does not work on two devices, as it was said, the sound is distorted, late and not loud enough, the microphone also works quite quietly. Took for communication through the computer. On the ear sits normally and connected to the computer easily.
nice sound quality, nicely packed, arrives fast, stylish design, sits on the outer ear comfortably, doesn't look cheap at all, highly recommend
it's ok
Arrived fast product excellent perfect and voice audio perfect note 10 recommend
The parcel came on time, everything works.
Arrived at a large speed slightly larger than expected but LABAs is under trial
Everything came .. the sound is good, the distance of connection of meters to 10.
Delivered in 8 days via omniva. No damage. Seller thanks and respect.
Earphone Super lies in your ear. Cool and ergonomic appearance. Recommend!!!